Talk to a person

Help with the product or your account

Tell us the book (its title is enough), the page you were on, and what you expected to happen. If a proposal was wrong in an interesting way, the “What the AI saw” panel under it is the most useful thing you can paste.

Charges, invoices, plan changes

Plan changes and cancellation are on your account page under Manage billing. For anything else, include the email on the account and the date of the charge.

Your data — export, correction, deletion, rights requests

Write from the address on the account. Most of it you can do yourself on the account page; see the privacy notice.

A vulnerability or a security concern

Email it here before publishing it anywhere. We read these first and will credit you if you want us to.

Copyright notices, trademark, legal correspondence

The copyright page says what a notice needs. Serving papers by email is accepted at this address.

Everything else — press, partnerships, a feature you wish existed

A person reads it. Usually within one working day.